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هوافضا::
پرسنل عملیاتی
In sociotechnical systems, remedial action based on safety findings goes beyond those who had the last opportunity to prevent the accident, i.e. the operational personnel, to include the influence of the designers and managers, as well as the structure or architecture of the system.
While acknowledging the role the operational personnel played in triggering the accident, the analysis looks for system deficiencies and recognizes that the root causes of the accident can be traced back to flaws in the aviation system design and operation.
2.2.1 The first step in answering these questions is recognizing that operational personnel do not act in isolation, but plan and execute their actions within a social milieu.
They are part of an organization and, functioning on a continuous basis and through a division of labour and a hierarchy of authority, seek to achieve an objective or a set of objectives.3 Operational personnel are organized, which implies the existence of task distribution, co-ordination, synchronization, shared objectives and acceptance of a common authority.
Furthermore, operational personnel do not operate in a vacuum.
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